State Farm® Insurance Agent Karen Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Robert Bessasparis
February 12, 2026
"Nice and friendly! The fish tank was a nice touch!"
"Thank you for your lovely feedback! We're glad you enjoyed the fish tank and that it added to your experience. We look forward to welcoming you back soon! ~Karen Smith"
Gaye Bowles
February 6, 2026
"Friendly folks"
"We’re happy to hear you found our team friendly! Looking forward to serving you again in the future. ~Karen Smith"
Alexandra Bessasparis
February 5, 2026
"A great office filled with great people. Super helpful and knowledgeable! I love the fish tank."
"Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our team. The fish tank is definitely a favorite around here; we’re glad you enjoyed it too! We look forward to seeing you again soon. -Karen Smith"
Jordan Jeffers
February 5, 2026
"These guys are great and super easy to work with. They got me a great rate and didn’t try to force anything , just gave suggestions and answered any questions I had. If they didn’t have an answer they were honest and then would find me the answer. Would highly recommend."
"Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you had a great experience with our team and that we could help you find the right coverage without any pressure. Honesty and transparency are very important to us, and we’re glad that came through during your interactions. We truly appreciate your recommendation and look forward to assisting you with any future insurance needs! -Karen Smith"
Skyler Barr
February 5, 2026
"Amazing experience! Toryn in the office is very helpful and kind. Karen is very knowledgeable and a great agent!"
"Thank you so much for sharing your amazing experience! We’re delighted to hear that we provided you with helpful and knowledgeable service. I will be sure to pass along your kind words. It’s our goal to make every interaction positive, and we truly appreciate your support! -Karen Smith"
Rene Owens
February 5, 2026
"Bad experience. At this office, left me feeling like asking main office for to look over my acct with her. Somethings not right."
"Thank you for your feedback. We’re sorry to hear that your experience left you feeling uncertain about your account. Please know that we take your concerns seriously and want to ensure everything is clear and transparent for you. If you feel there is any issue or discrepancy, we encourage you to contact our office directly so we can review your account thoroughly and address any questions you may have. Your satisfaction is important to us, and we’re here to help resolve any concerns you might have. -Karen Smith 406.651.0610"
Lorinda Brewer
January 6, 2026
"Karen and her team are so awesome to work with. They are caring and knowledgeable. Great place to take my business!"
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Karen's team. Your support means a lot to us, and we look forward to continuing to serve your business with care and expertise! ~Karen Smith"
Dianne Peterson-Tuell
December 27, 2025
"Toryn was awesome to work with- great job thank you"
"Thank you so much for your kind words! Toryn is thrilled to hear you had a great experience working with her. She truly enjoyed helping you with your insurance and is here anytime you need assistance. We appreciate you choosing us! ~Karen"
Jeff Nichols
November 17, 2025
"We just moved back to Billings from Peoria, AZ and Karen Smith proactively reached out to us to continue our Home and Auto coverage with State Farm. We are impressed with her office and their customer service. On Friday, we received a Thanksgiving Card from her, as well. She is exceeding our expectations, so far."
"Thank you so much for your kind words, Jeff! I am thrilled to hear that my team have been able to exceed your expectations and provide you with excellent service during your transition back to Billings. We truly appreciate your trust in us to continue your home and auto coverage. Please don’t hesitate to reach out if you need anything else! Wishing you and your family a wonderful holiday season. ~Karen"
Andrew Forcier
October 30, 2025
"I switched to Karen after ten years with another agent in Billings who provided poor service. The change has been the right one. When you ask Karen a question, she makes sure she finds out the answer, and talks you through everything you need to know. She makes it easy to do business with her."
"Andrew, thank you so much for taking the time to share your positive experience! We’re thrilled to hear that you made the switch and that we have been able to provide you with the exceptional service you deserve. We pride ourselves on clear communication and ensuring our clients feel supported throughout the process. If you have any more questions or need assistance in the future, don’t hesitate to reach out. ~Karen Smith"
Destanie McNeiley
October 21, 2025
"Huge shoutout to Destanie at Karen Smith’s State Farm! They’ve been such a big help with my policies and always make the process super easy. Friendly, knowledgeable, and always go the extra mile — couldn’t ask for better service!"
"Thank you so much for your kind words! We're thrilled to hear that Destanie and the team at Karen Smith’s State Farm made your experience easy and positive. Providing friendly, knowledgeable service and going the extra mile is what we strive for every day. We truly appreciate your support and look forward to continuing to assist you with all your insurance needs!"
McNeiley Custom Woods
October 21, 2025
"I can’t say enough good things about Destanie at Karen Smith’s office. Every time I’ve needed help, they’ve been so responsive and caring. It’s rare to find someone who takes the time to really explain things and make sure you’re comfortable with your choices. Truly grateful for their help!"
"Thank you for taking the time to share your experience! We're so glad Destanie and the team at Karen Smith’s State Farm could make the process easy and provide the friendly, knowledgeable service you deserve. Your kind words mean a lot to us, and we’re always here to help with any of your insurance needs!"
McNeiley Custom Crafts
October 20, 2025
"I’ve had an amazing experience with Destanie. She was always friendly, professional, and quick to help with any questions I have. Destanie takes the time to explain everything clearly and makes sure I’m getting the best coverage for my needs. It’s so nice to work with people who actually care about their clients — highly recommend this office to anyone looking for reliable insurance and great service!"
"Thank you so much for your kind words and positive feedback! We're thrilled to hear that Destanie provided you with friendly, professional, and attentive service. It's our priority to ensure every client feels well-informed and confident about their coverage. We truly appreciate your recommendation and look forward to continuing to support your insurance needs!"
Jerry Boothe
June 22, 2025
"This team is great! All of there are nice and knowledgeable. Karman bundled my life insurance with my truck and got me a great price for both. Sending everyone here"
"Thank you so much for your fantastic review! We're thrilled to hear that Karman was able to help you bundle your life insurance and truck coverage at such a great price. Our team takes pride in providing knowledgeable and friendly service, and it’s wonderful to know that it made a difference for you. We truly appreciate your recommendation and look forward to serving your friends and family in the future! If you ever have any questions or need assistance, don’t hesitate to reach out. Safe travels in your truck! 🚗💼 ~Karen"
Matthew Crosby
May 29, 2025
"Karen Smith and her team are so helpful and easy to work with. Thank you for looking out for your customers!"
"Matt, thank you so much for your wonderful feedback! We pride ourselves on building strong relationships with our customers, and it's great to know that you felt supported throughout your experience. Your satisfaction means the world to us! If you ever need anything else, just reach out—we’re here for you! ~Karen"
Toryn Millsap
May 29, 2025
"Getting a quote for multiple cars and seeing what it would be to add life insurance onto it was quick and easy. Definitely recommend if you’re looking for someone who is through and fast!"
"Toryn, we’re so glad to hear that you found the process of getting a quote for your cars and exploring life insurance to be quick and easy. Our team is dedicated to providing thorough and efficient service, so it’s great to know we hit the mark for you. We truly appreciate your recommendation and look forward to assisting you with any future needs! ~Karen"
Lori Dotson
May 28, 2025
"Karen has built an amazing team! Karman is so friendly and helpful, even when we try to throw her a curve! She handles it professionally every time! 10/10 recommend for all your insurance needs!"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! ~Karen"
Whitney Looney
May 16, 2025
"⭐⭐⭐⭐⭐ I’ve had an amazing experience working with Karman at State Farm! From the start, they were friendly, professional, and incredibly knowledgeable. They took the time to explain all my options clearly and helped me choose the best coverage for my needs—without any pressure. What really stood out was their responsiveness and genuine care. Whether I had a quick question or needed help filing a claim, Karman was always just a phone call or email away and made the entire process smooth and stress-free. It’s rare to find an agent who not only knows the business inside and out but also treats you like more than just a policy number. I feel confident and secure knowing I have someone like Karman looking out for me. Highly recommend!"
"We're so glad to hear that Karman made a positive impact on your insurance journey. It’s always our goal to provide not just great coverage but also a supportive and responsive experience. Karman truly cares about each client, and it sounds like that really shone through in your interactions. We’re thrilled that you felt valued and well taken care of. Your recommendation means a lot to us, and we’re here for you anytime you need help or have questions in the future. Thanks again for being a part of our community! ~Karen"
jaden gentry
May 16, 2025
"Five Stars Isn’t Enough – Karman Smith Is a Life Saver! I don’t usually write reviews, but after my experience with Karman Smith, I absolutely had to. From the beginning, she was incredible—helping me bundle my home, auto, and other insurance needs into one perfect package that saved me money and gave me peace of mind. She explained everything clearly, made sure I was fully covered, and treated me like a real person, not just a policyholder. But what really showed me who Karman is happened outside the office. I was on the way to take my sick dog to the vet when my car broke down on the side of the road. I was stressed and panicked—and then, out of nowhere, Karman saw me, pulled over, and helped me. She stayed with me, helped calm my dog, and even made a couple of calls to get things moving faster. She didn’t have to do any of that, but she did—because that’s just who she is. Karman Smith isn’t just an excellent insurance agent—she’s an incredible human being. If you want someone who will truly go the extra mile (literally and emotionally), she’s the one. I’ll never go to anyone else!"
"Thank you so much for taking the time to share your amazing experience with Karman Smith! We are thrilled to hear that she not only met your insurance needs but also went above and beyond to help you in a moment of distress. Karman truly embodies our commitment to providing exceptional service, and it’s heartwarming to know that her kindness and dedication made such a positive impact on your life. Your kind words affirm the hard work our team puts in to ensure our clients feel valued and supported. We’re so glad to have you as part of our community, and we look forward to continuing to serve you in the future. If you ever need anything else, don’t hesitate to reach out! ~Karen"
Brittany Absher
May 15, 2025
"The best insurance rates around!"
"We're so glad to hear you found our insurance rates to be the best. Our team is dedicated to helping our clients find the right coverage at a great price. If you ever have questions or need assistance, we're just a call or message away. We appreciate you choosing Karen Smith- State Farm! ~Karen"
Ryan Smith
March 6, 2025
"They really helped bring my rates down! Not all insurance providers are equal."
"Thank you for your positive feedback! I am delighted to hear that we were able to help lower your rates. We take pride in providing personalized service and finding the best options for our customers. Your satisfaction is our priority, and it's great to know you recognize the difference we strive to make. If you need any further assistance or have questions in the future, feel free to reach out. We’re here to help! ~Karen"
Trevor Herman
March 4, 2025
"Karman helped me out more than she realizes. Money was tight and I had to look for a better rate unfortunately had to cancel my policy. I had issues getting it cancelled before they charged me almost $470. She helped me get refunded and I appreciate her a lot! Give her a raise Karen!!! PS I will be hoping to get insurance through you guys once this policy is over(:"
"Trevor, thank you so much! I am so happy to hear that Karman was able to assist you during a challenging time. We understand how important it is to find the right coverage at the right price, and we’re glad she could help with your cancellation and refund process. I appreciate your recommendation and will certainly pass along your praise to Karman in her next review—she truly deserves it! We look forward to serving you again in the future when you’re ready. If you have any questions in the meantime, feel free to reach out! ~Karen"
Andrew Marum
February 10, 2025
"Karen is an outstanding agent. She takes the time to listen and learn the needs of me and my family. I've been with her for years. She's always had a reliable and consistent team in her office."
"Andy, thank you for those kind words. I take great pride in them knowing your family background. You are appreciated. Let us know how we can help in the future. ~Karen"
Michael Eaton
February 3, 2025
"The staff is fantastic and Karen is a pleasure to work with!"
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our office. We appreciate your feedback and look forward to serving you again soon! ~Karen"
Timothy Brooks
February 1, 2025
"My ex wife works there she’s amazing she helped me find the best coverage for our son"
"Thank you for sharing your experience! We're glad to hear that we were able to assist you in finding the best coverage for your son. If you have any more questions or need further assistance, feel free to reach out. We appreciate your support!"